Jorge Luis Ramirez Sanchez

Reduced OpenStack deployment time by 33%, from 3 weeks to 2 weeks, through enhanced cross-departmental communication and process optimization.

Streamlined OpenStack installation guides and updated installation scripts, debugging procedures to improve efficiency and reduce errors.

Promoted to Team Leader, supervising two new engineers and maintaining systems as the sole engineer for the entire department.

Developed and strengthened a comprehensive training program for new team members, accelerating their onboarding and skill development.

Validated hardware compatibility, OS baselines, and physical/logical network configurations (connectivity, VLANs, routing) for OpenStack deployments.

Performed full-service quality and functional validation across all OpenStack components, including GenStack post-installation.

Promoted to Team Leader, overseeing a team of 7 engineers and leading cloud services expansion into new international markets, including a 4-month assignment in Argentina.

Advanced to L2 (Second-Level) Engineer, proficiently handling and resolving escalated complex technical issues for enterprise clients.

Delivered on-time Glance image releases (Linux, Windows, BareMetal) across all countries in Huawei Public Cloud, ensuring critical service availability.

Supported Huawei's Fusion Compute infrastructure and OpenStack services (Glance, Neutron, Nova, Cinder, Keystone), executing system upgrades and module updates.

Translated new feature training into team knowledge sharing and successfully onboarded/trained new technical staff, enhancing team capabilities.

Performed hardware validation, network verification, and conducted private cloud services validation and testing.

Successfully participated in the migration of virtual machines from ESX 4.x to ESX 5.x, ensuring seamless transition and minimal downtime.

Identified root causes of application issues using advanced operating system tools like tcpdump and trace, enhancing system stability.

Utilized RedHat Satellite for operating system security package updates and hardening RHEL 4 and 5, significantly improving system security posture.

Provided critical support for incidents across the organization's applications and production databases, maintaining high availability.

Participated in Disaster Recovery Plan (DRP) exercises, providing support for Linux virtual machines to ensure business continuity.

Managed the installation, upgrade, and maintenance of RHEL servers (versions 2-6) and Windows 2003, along with VMware VM creation and management.

Provided comprehensive support for network and system services including Nagios, DHCP, iptables, CUPS, DNS, and Mail, ensuring robust operations.

Virtualize RHEL 3.0 for a critical application on a physical server running RHEL 5.0 and Virtual Manager, enhancing system stability and resource utilization.

Recompiled the kernel for legacy servers running critical applications, ensuring continued functionality and support.

Provided essential support for deploying critical Java applications and performing production changes, maintaining operational continuity.

Supported Red Hat Cluster configurations, ensuring high availability and reliability for critical services.

Managed installation, upgrade, and maintenance of RHEL servers (versions 2, 3, 4, 5) and provided solutions for Nagios, DHCP, iptables, CUPS, DNS, and Mail.

Troubleshot critical application issues and offered end-user application support, maintaining user productivity.

Administered and supported Linux bare metal servers and Virtual Machines, ensuring optimal performance and uptime.

Provided support for deploying critical Java applications and performing production changes, contributing to system stability.

Supported Red Hat Cluster configurations, enhancing the reliability of critical services.

Managed the installation, upgrade, and maintenance of RHEL servers (versions 2, 3, 4, 5) and Windows 2003.

Provided solutions and support for Nagios, DHCP, iptables, CUPS, DNS, and Mail, ensuring robust network and system services.

Troubleshot critical application issues and offered end-user application support, maintaining operational efficiency.